Client Care
Shipping & returns
A plain-language overview. Checkout and the published store policies provide the final terms for each destination.
01
Dispatch
In-stock products are prepared after payment verification. Product pages identify pre-order or made-to-order timing separately. Business days exclude local public holidays.
02
Delivery
Available services and estimates appear at checkout. Cross-border orders may incur duties, taxes or brokerage charges according to the destination and selected terms.
Tracking is provided when the carrier supports it. Delivery estimates are not guaranteed dates unless a service explicitly states otherwise.
03
Returns
Contact client care before returning any product. Eligible items must be unused, complete and protected in their original presentation and transit packaging.
Any return window, return shipping responsibility and refund method must be aligned with the store policy and applicable consumer law before launch.
04
Damage or condition issues
Retain the parcel, internal protection and product packaging. Send the order number and photographs of every relevant surface so the team can assess the issue and carrier claim.
05
Personalized and custom items
Because these are produced or altered for an approved brief, they are generally not eligible for change-of-mind returns. Faulty goods remain subject to applicable rights.
Policy overview
This page summarizes dispatch, delivery, returns and custom-order handling. The terms presented at checkout and the published store policies govern each purchase and destination.